If you have completed your rental and need some information, clarification on charges applied to the rental, or wish to make a complaint can contact our Customer Relations department by e-mail at firstname.lastname@example.org, who will be happy to investigate and resolve your issues for you.
If you do wish to contact Customer Relations, please note that: holiday autos act in partnership with internationally based car rental businesses, and may be required to refer to them in order to fully investigate the issues raised. We will aim to resolve your enquiry within a period of a working month, dependant on the conditions of the claim, the information received from all parties involved, (allowing for a recognised period of time for all parties to respond), and would therefore ask that you to be patient until these matters can be concluded and resolved.
Once a complaint has been received, a member of the Customer Relations team will be in touch with you, either by phone, e-mail or letter to request any further information and documentation that we may require in order to resolve your enquiry effectively. With this in mind, and if you have not already done so, it would help us if you were able to forward copies of your customers rental agreement, any credit card statements relating to charges as well as any accident or damage reports, should this be relevant.
Please note that all Holiday Autos systems use our booking reference as our prime form of identification, this is a 7 digit number. It would be helpful and save time if you could ensure that this reference number and the surname of the lead driver are clearly visible on all documents sent to us. Should you wish to contact us in the meantime, please email us on email@example.com